ABOUT ZENOBE

Our mission is to make clean power accessible, to accelerate the shift to zero-carbon power and transport around the world. We are passionate about making a positive impact on communities and the environment where we work.

We’re designing, financing, building and operating the world’s most sophisticated battery systems to enable the take up of more renewable power, electrifying fleets for cleaner air, and providing clean, portable power including repurposed electric vehicle batteries. Our proprietary software and data analysis optimises operational performance for our customers to reduce emissions and costs.

Since we began in 2017, we’ve raised over £2 billion in debt and equity funding and transformed it into >1GW of grid-connected batteries live or under contract and c.2,000 electric vehicles supported. We have operations in the UK, Australia, New Zealand, Benelux and the USA and a global headquarters in London.

We’re the leading owner and operator of battery storage in the UK, supporting the National Grid with the uptake of renewable power. We also work with c.90% of the UK's major bus companies, powering 25% of the UK e-bus market. We’re also the number one owner and operator of e-buses in Australia and New Zealand, and are quickly expanding into light commercial vehicles and trucks. Our rapidly growing company is looking for highly talented and motivated people to join us.

THE OPPORTUNITY

Specifically, we are looking to recruit an experienced and electrically qualified, process driven operations professional with experience in the EV Operations market, to help us scale up our operations processes along with the number of sites. 

The candidate will bring a good understanding of the technologies around electric vehicle charging, charger OEM’s and batteries, and monitoring and control software corresponding to both. Working with the directors and other members of the operations team the candidate will manage the day-to-day aspects of the operations process from the detection of issues to the reporting and development of systems to mitigate their reoccurrence. 

The role integrates with team members in analytics, software product management, construction and business development to maximise the value of new and existing projects. The role includes liaising with clients and external stakeholders. It will be a requirement to hit the ground running and to be comfortable operating at a rapid pace at times with high levels of ambiguity and the pressure of deadlines.

A TASTE OF THE DAY TO DAY

• Asset monitoring – asset health checks, alerts and performance monitoring to ensure high asset reliability without compromising safety and environmental commitments. Liaise with internal and external stakeholders to identify key pain points and vulnerabilities as well as identify and follow up on opportunities for future improvements
• Issue management – proactively communicate with key stakeholders and ensure reporting procedures on incident management are carried out in accordance with contractual obligations. Develop strategies to prevent recurring topics, including post-mortem analyses on major or recurring issues and near misses.
• Operations development – collaborate with key internal and external stakeholders to embrace the concept of co-development of services to ensure continuous improvements across the business.
• Develop performance focused environment to meet objectives and KPI’s in accordance to the departmental and company strategy and goals.

• Financial reporting - Monitors financial costs and reports monthly on operating costs to include sub-contractors, ad-hoc services, spare parts, to include all in-scope and out of scope activities.
• Ensure customer relationship is always prioritised, communicating clearly and politely to promote retention and growth.
• Develop mitigation plans for force majeure or other events
• Ensure SLA’s are closely monitored and adhered to in accordance to Customers Charging Services Agreement to mitigate the risk of breach of contract and litigation

WHAT WE’RE LOOKING FOR

ESSENTIAL SKILLS:

• Sound Electrical Background – Degree or equivalent.
• Previous experience in a critical infrastructure environment.
• Electrical engineering awareness.
• Experience managing and reporting on operating costs for Operations & Maintenance services
• Experience managing stakeholder relationships up to a senior level including client visits and preparing presentations
• Experience providing detailed asset and performance reporting
• Experience managing a team
• Excellent negotiation skills with proven experience of negotiating with partners/suppliers
• Contract management skills including effectively managing sub-contractors and SLA’s
• Reporting capabilities and forecasting trends utilising dashboards, PowerBI, excel

ESSENTIAL COMPETENCIES:

• A solid team player with a collaborative and consultative approach.
• Excellent verbal and written communication skills including in major incident communications
• Pragmatic, proactive and solution driven.
• Able to thrive in a very fast-paced environment with high levels of accountability to key stakeholders.
• Excellent organisational skills, able to multi-task, meet deadlines and prioritise competing demands.
• Attention to detail and able to produce work of consistently high quality.
• Proven record of success.
• Previous experience in a client facing Operations role.
• Proven track record of customer satisfaction and demonstrating operational and customer service excellence.
• Ability to work from our Surry Hills office 2/3 days per week

WORKING AT ZENOBE - WHAT WE OFFER

Charge your career at Zenobē and receive

• Up to 33% annual bonus for being awesome
• 5 days 'Flex Leave' to take in the year
• Health allowance to contribute towards health insurance costs
• $2,600 training budget per year, to ensure you grow as we do
• EV Novated Leases
• Enhanced superannuation contributions
• Company paid parental leave
• Time off for volunteering

Lots of our people work flexibly in many different ways. We can’t promise to give you exactly what you want, but please talk to us about the flexibility you need and let’s see how we can make it work.

OUR APPROACH TO DIVERSITY AND INCLUSION

Our people are our strongest asset and the key determinant of our success, and we value a range of skillsets and perspectives. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We work to provide equal opportunities and an inclusive work environment, where everyone is fairly treated in the application process and through their career at Zenobē. If there are any adjustments that would help improve your experience with Zenobē, please let us know when you apply.